Three Essential Things Nobody Told You About Healthcare Answering Services

Over 25 years. That’s how long our team has been supporting doctor’s practices, hospitals, pharmacies, and other medical facilities in handling patient calls all around the clock. ...

Whether on a personal or professional level, communication is hard. Things get even more complicated when it involves talking to a person in a state of distress triggered by a ...

Despite the proliferation of advanced patient-doctor communication methods, such as web portals, telehealth apps, or text messaging, the phone remains the primary means of contact ...

Although we live in an era of digital transformation, people still rely on phone contact for urgent or emergency matters. As research shows, when dealing with complex problems, ...

Medical answering services have already proved invaluable for many modern-day healthcare businesses, helping them deliver excellent customer service any time of day. Hopefully, by ...

Physicians frequently bemoan some patients’ pretentious, overbearing attitude and the lack of personal hygiene, and complain about being pestered outside of the office, in their ...

Good patient flow is instrumental for delivering high-quality and timely care and enhancing efficiency in any hospital. Despite that, overcrowding remains widespread in healthcare ...

What makes a successful solo physician? As a doctor in charge of your own business, you need more than just extensive medical knowledge and clinical expertise to run a profitable ...

Customer experience is of critical importance to the sustainable growth of any business. Whether yours is a solo practice, a dentist’s office or a hospital, the way you deal with ...

Building and sustaining a successful medical practice requires a balance of client retention and new client acquisition. No medical practice – no matter how robust or established ...