America's Best Hospitals: 3 Key Things They Have in Common

The U.S. News & World Report has recently published its yearly  Best Hospitals Honor Roll naming the top 20 hospitals in the country. While this year's winners differ in size, ...

Meet Millennials — an age group 72 million-strong that currently constitutes the largest generation within US society. As the generational shift progresses, medical practices must ...

The tsunami-like impact of the COVID-19 pandemic is expected to drive mass-scale social and economic changes for years to come. From a permanent shift in personal hygiene norms to ...

Online reviews. Nearly 75% of patients use them before heading to a medical facility. The role of word-of-mouth has evolved into online communities where patients readily share ...

Healthcare answering services reduce work overload while providing your facility with the capability to operate around the clock. Professionally trained agents attend to all ...

Over 25 years. That’s how long our team has been supporting doctor’s practices, hospitals, pharmacies, and other medical facilities in handling patient calls all around the clock. ...

Whether on a personal or professional level, communication is hard. Things get even more complicated when it involves talking to a person in a state of distress triggered by a ...

Despite the proliferation of advanced patient-doctor communication methods, such as web portals, telehealth apps, or text messaging, the phone remains the primary means of contact ...

Although we live in an era of digital transformation, people still rely on phone contact for urgent or emergency matters. As research shows, when dealing with complex problems, ...

Medical answering services have already proved invaluable for many modern-day healthcare businesses, helping them deliver excellent customer service any time of day. Hopefully, by ...